Terms & Conditions

Please read these conditions carefully. They set out the basis on which we arrange your accommodation and other services.

Your contract will be with Haulfryn Group Limited (company number 000307876) In making a booking, you warrant that you are 18 years of age and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.

1. Terms.

All terms are either per week (Saturday to Saturday*) or per short break (start day as specified) for the accommodation as equipped and described. The usual check-in time is 4pm (subject to unavoidable delays). The check-out time (usually 10am) will be shown on your hire invoice. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. Prices may be inclusive of VAT at the current rate. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.

*For holidays of 7 days or more starting Sunday, Monday or Tuesday, the previous Saturday charges apply; for Wednesday, Thursday or Friday starts the following Saturday charges apply. For 3 or 4 night breaks that cover two price periods, the price per night is on a pro-rata of the weekly prices.We reserve the right to alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking. The terms and conditions for bookings may change from time to time. Please check at the time of booking.

2. Making a booking.

All offers and bookings are subject to availability. A binding contract comes into existence between you and us once we have received your deposit
and we have issued a booking confirmation invoice by email, fax or post.

You must check your booking confirmation invoice and booking as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out. The contract will be subject to English Law and the nonexclusive jurisdiction of the Courts of England and Wales.

3. Number in your party.

The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies under the age of 2 may be in addition to the total capacity of your accommodation. Cot space in many of our holiday home types is limited and cots will only fit in the lounge. Call for further details.

4. Payment.

When you book you must pay the applicable deposit requested. Standard Deposit is 25% of the total holiday cost.

Your balance is due and payable by the date printed on your booking confirmation invoice (28 days before your holiday start date). For bookings made within 4 weeks of your holiday start date, you pay the full amount when you make your booking. If the deposit and/or balance is not paid on time, we may cancel your booking.

5. Changes by you.

Once a booking has been confirmed by us to you, should you require it to be amended or re-invoiced for any reason (including for example accidental loss of the original invoice) then, if we accept this change, a fee of £25.00 will be charged. Up to 8 weeks before the holiday start date you may change your accommodation to another one within the same park as your original booking and within the same calendar year, subject to availability and payment of the above fee and any outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £25.00 and any outstanding balance.

Note: Bookings may not be transferred to other parties after we
have received notification of cancellation.

6. Cancellation by you.

Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your booking number. Your cancellation is effective from the date we receive your written confirmation from you or your travel agent, which will be acknowledged. For early bookings for 2010, we GUARANTEE an unconditional refund of the money you have paid for your accommodation if, on or before 20 January 2010, you have to cancel (for any reason) any holiday booked to be taken from 26 March 2010 onwards.

*If you book under a low deposit promotional offer, you will be responsible for payment of the difference between the amount paid and the standard deposit 3 months in advance of your holiday start date.  The cancellation charge applicable will be equal to the loss of deposit  If you are due a refund as a result of a cancellation, this will be paid within 30 days of receipt of your written confirmation of the cancellation.

7. Cancellation by us.

Very occasionally, in circumstances of ‘force majeure’ as defined in clause 17, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

8. Linen, Towels and Keys.

Except for cots, bed linen is provided. Please take bed linen for cots with you as required. Towels are not provided unless staying in a Woodland deluxe or Woodland honeymoon lodge at Finlake.

9.Cots, Highchairs, & Stairgates

Cots, highchairs and stairgates can be pre-booked for £12 per week. Cots are only suitable for babies under the age of 2 as they are travel cots.

10. Brochure and Website accuracy.

We have taken care to ensure the accuracy at the time of publication of our brochure and continuously with the website, however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We will use our best endeavours to notify you of any changes to, or inaccuracies in any information contained in our brochure or on our website as soon as reasonably practicable after we become aware of that change or inaccuracy.

11. Activities and facilities.

We reserves the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstance beyond its control. The opening and closing dates of facilities are shown on each brochure entry and the website. Opening times may be limited outside the main holiday season. Use of the gym, steam room, sauna and tennis courts are included in your holiday cost. There are extra costs for use of Sun Shower, hire of equipment, beauty and spa treatments.

Swimming Pools – Lifeguards and pool rules are there for customers safety and must be adhered to. Age restrictions apply in all our swimming pools and gyms for children under 16.

Fishing – A National rod licence is required for anyone over 12 who wishes to coarse fish in England and Wales. These can be purchased from a post office.

12. Unreasonable behaviour.

We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and we will have no further liability.

We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given.

13. Damage to Accommodation.

You are liable for any damage caused in the accommodation during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Where accommodation is owned privately we reserve the right to pass on your details, and details of any damage done.

14. Party Type.

Group/Party Bookings. The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your accommodation with such a group without notifying us of the required details we have the right to refuse to hand over the accommodation to you.

Wheelchair/Disabled Persons. Many park locations and much of the accommodation we feature is unsuitable for visitors with mobility difficulties. To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs, give us full and clear details of those needs at the time of booking. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements.

15. Special Requests.

These cannot be guaranteed, but every effort will be made to satisfy them.

16. Smoking

All our holiday accommodation is non-smoking

17. Force Majeure.

We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”.

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

18. Your Pet.

You may bring your pet with you to a selection of our locations at a charge of up to £45.00 per pet, per week. For short breaks, pets are charged at £35 per pet. You must tell us that you are bringing a pet when you make your booking. You must bring your pet basket with you and ensure that your pet(s) does not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere, and must be exercised on a lead and in the charge of an adult.

Animals other than dogs can only be accepted with specific permission prior to booking.

Pets are not allowed in the central complex areas, clubs, shops, bars or swimming pool areas.

In the interest of visitors’ safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.

19. Assistance Dogs.

Registered assistance dogs are accepted free of charge at all locations, subject to the availability of suitable accommodation.

20. Your Vehicles.

Your vehicles, their accessories and contents are left entirely at your risk. We are not responsible for any loss  or damage from or to any vehicle from any cause whatsoever. Parking and other regulations may vary from one Holiday Park to another.

21. Our responsibility for your booking.

We are responsible for making your booking in line with your instructions. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not  exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

22. Comments or concerns.

You must notify any shortcomings with your accommodation to ourselves immediately so that remedial action, if appropriate, can be taken.

It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify ourselves of any complaint or claim during your holiday and write to us with full details within 28 days after your holiday had ended.

23. Data Protection Policy.

In order to process your booking we need to use the information you provide such as name, address, any special needs etc

Proper security measures are in place to protect your Information. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law.

We will not, however, pass any information onto any person not responsible for part of your accommodation This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. In making this booking you consent to this information being passed on to the relevant person.

Your data controller is: Haulfryn Group Limited.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

Marketing

We will hold your information, where collected by us, and may use it to provide you with holiday or special offer information. If you do not wish to receive such approaches in the future, please write to us. We will not pass your information on to any third parties for marketing use without your permission.